Support Desk

  • The Support Desk is available from Monday to Friday, 08:30 – 17:00.
  • You can contact us in three different ways:
  • To open a Support ticket, please make use of the Support ticketing system. This lets us keep a proper eye on the status and progression of the ticket.

 

Engrave service:

You can order one or more engraving label (s) for new and existing units. The dimensions of the plate are tailored to the relevant intercom unit. Delivery takes place directly from Robin Telecom Development.


RMA procedure

Robin Telecom products are assembled with the greatest of care. However, in the unlikely event that you experience a problem with a product, please contact the Support Desk first and never return any products until an RMA number has been issued. The RMA procedure is a follows:

  • You can request a RMA number via the Support ticket system. Check the link above.

  • When applying for an RMA, the following information is required: Type of product, article number, serial number, clear description of the complaint, and additionally for all SIP products: brand/type IP PBX or Hosted VoIP Provider, the software version of the SIP intercom / SIP camera.

  • The Support Desk will investigate the problem with you and solve it remotely wherever possible. From software version R3.x onwards, all of our SIP products have the possibility to give the Robin Telecom support engineer controlled remote access during a service interval. No specific technical knowledge or special software is needed to make use of this function, but it is necessary for the SIP product to have access to the internet during the service interval. Use this function only in consultation with our Support Desk. If the problem cannot be resolved remotely, you will then be given an RMA number.

  • Return the product, quote the RMA number on the box: Robin Telecom Development B.V., Otterkoog 14 J, 1822 BW Alkmaar, The Netherlands.

 

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